Planthubb Replacement, Refund & Cancellation Policy
At Planthubb, we take great care in delivering healthy and thriving plants to your doorstep.
However, due to the nature of live plants, it is common for them to show minor signs of stress (such as slight drooping or yellowing leaves) during transit. Rest assured, with proper care, your plant will quickly recover and flourish in its new environment.
Natural variations occur in plants, and factors like size, shape, and color may differ slightly from the images shown on our website. These differences reflect each plant’s unique growth pattern and do not affect its quality or health.
Thank you for your understanding and for choosing Planthubb to bring greenery into your space!
Replacement Policy
1. Eligibility for Replacement
A replacement will be issued if:
The plant/product is damaged or not in usable condition upon arrival
The wrong item was delivered
2. How to Request a Replacement
WhatsApp us on +91 78188 83127 within 24 hours of delivery with:
Clear images or a short video of the damaged product and packaging
Your order number and a brief description of the issue
Our team will review your request and confirm the replacement.
3. Replacement Process
Once approved:
A new plant/product will be dispatched at no additional cost
If the desired product is unavailable, you may:
Choose an alternative of similar value
Receive a coupon code
Opt for the amount to be credited back to your original payment method
4. Exceptions
Minor transit stress in live plants (e.g., slight drooping or yellowing) is not considered damage. These plants typically recover with proper care.
Missing Item in Order
We sometimes ship large or multiple-item orders in separate consignments to prevent damage. If you believe an item is missing:
Within 24 hours of delivery, please:
WhatsApp us at +91 78188 83127 with:
Clear images of the products received
Images of the outer packaging and the shipping label
Your order number and a brief note about the missing item
We will promptly verify and resolve the issue.
PlantHubb Order Cancellation Policy
We nurture every plant with love and care, and we hope it becomes a part of your home. Before cancelling, we kindly ask you to reconsider—each plant is a living, growing promise waiting to thrive in your care.
1. Cancellation Window
Orders can be cancelled within 2 hours of placement.
Once your order is shipped, cancellations are no longer possible.
For assistance, feel free to contact us via WhatsApp at +91 78188 83127 — we’re happy to help!
2. How to Cancel
WhatsApp us at +91 78188 83127
Or email: planthubb.in@gmail.com
Our Customer Support team will guide you through the process.
Refunds will be processed at our discretion on a case-by-case basis, considering the situation and evidence provided.
Refund Policy
1. Eligibility for Refunds
The item delivered was incorrect
The product was damaged or lost in transit
2. How to Request a Refund
WhatsApp us at +91 78188 83127 within 24 hours of delivery with:
Clear images or video of the damaged product and packaging
Your order number and issue details
Our team will review and confirm your refund status. Refunds are generally processed within 7 working days after approval.
Contact Us
Phone / WhatsApp: +91 78188 83127
Email: planthubb.in@gmail.com
Address: Babugarh Chwani, Hapur, Uttar Pradesh – 245201
Website: www.planthubb.in